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Why is IT support crucial for your organisation?

Finding the right blend of maintenance and support for your infrastructure and software is essential if you want your business to keep operating as normal. Our services and expertise allow you to focus on innovation and delivering quality services to your internal and external customers. Systems Express will make sure that you are protected where you need to be.

Vendor IT support & maintenance contracts support

Request a quote for all of your major vendor contracts now! If your company dictates that you need to have vendor’s own contracts to be in compliance, we can help you with that. Systems-Express has been helping our clients to achieve better pricing on their contracts with NetApp, Dell EMC, HP Enterprise, Cisco, Vmware and many others since back in the 1980s.

To learn more about how the IT specialists at Systems Express can help give you retrieve money that you can go on to invest in more important parts of your business, give us a call today on 0330 0884 280.

In House EMC Monitoring Support

Systems Express can assist you in saving more than 50% compared to a Vendor contract with the same SLA. The aim of this service is to maintain the uptime of the systems under contract, whilst keeping in line with best vendor practices all for a cost way below the vendor’s renewal quote. Prior to the ‘go live’ date of the contract, we will inspect the systems, review logs to analyse the data and configure monitoring tools to convert alert codes into support tickets. This helps us manage any issue as effectively and as quickly as possible. As well as us monitoring the system, we perform a daily system check where a Primenet engineer will check all system logs to make sure that every element of the system is operational, just in case Call Home software hasn’t been able to communicate with either our team or yours.

Systems Express can provide your business with an exact SLA to meet both your requirements and budget. You can be switched to more cost effective Monday- Friday 9-5 contracts with Next Business Day Onsite Engineer support, without Software Updates. With our EMC Maintenance & Monitoring Support, PrimeNet will be responsible on supplying and stocking replacement parts for all EMC systems under the PrimeNet maintenance and support agreement.

IT System Monitoring

It is important to have peace of mind knowing that someone is monitoring your IT system whilst you get some downtime. Without visibility, how do you know if your systems are operating properly? One solution is to wait until your employees or customers to start calling your reception, however at Systems Express we prefer a more proactive approach to keeping environments online!

Through help-desk integration and by using the latest monitoring tools, Systems Express can free up your team to deliver more value back to your company. Either using your own preferred monitoring software or one of our recommended technologies, Systems Express’ monitoring solutions will help you beat your SLA targets. With our proactive 24/7 support service, we equip ITIL-based services with strong incident response, so you can sleep at night whilst we keep all of your plates spinning.

IT Training Services

Learn to manage your office IT systems in more depth with the help of the Systems-Express specialists.

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IT Support Services

Systems-Express offers technical support services to clients, we are always on hand when you need us most.

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IT Deployment Services

Ensure that your projects are delivered on time and to the highest quality, with Deployment Services from Systems-Express.

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FAQ's

Why do you need Support Services?

With Systems-Express offering IT support, you are free to focus on the expansion and development of your business.

What are the benefits of working with Systems-Express?

Realise the full potential of your business through the use of technology. Systems-Express opens up the opportunity for innovation.

What if your business is restricted to vendor contracts?

Don’t worry, Systems-Express is certified to work with NetApp, Dell EMC, HP Enterprise, Cisco and Vmware.

Discover how we can help your business

If you want to find out how Systems-Express can benefit your business, contact our team of specialists for a quote today!

Our Working Partners

Systems Express work tightly with several of the world’s leading IT brands to supply our clients with the ultimate IT solutions. Check out the approved partners that we closely operate with below.

IT Support Services
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